Frequently asked questions

You can browse through our catalogue and select the research materials you wish to purchase. After that, you will need to enter your delivery details accurately. In the checkout section, you must agree to the terms and conditions to complete your transaction. Once accepted, you can place your order by following the on-screen prompts.

Payments can be made with credit and debit cards, regardless if it is Visa or Mastercard. Direct bank transfers are also an option. They are processed securely in our payment gateway with end-to-end encryption. This makes sure that no third parties can access any personal information.

If any changes or cancellations are needed, users should contact our team immediately by using the contact form that is found under our Contact Us tab. We can’t guarantee any changes if the order has already been paid for. This also applies if it has entered the packaging or dispatch stage of the process.

No, to follow through with the checkout process, including the agreement to our terms & conditions, only delivery and contact information is required. The details get saved for more efficient future purchases, make tracking packages easier, and let us see our purchase history.

After an order gets placed and the payment has been authorised, a confirmation email is automatically sent with details specific to each order, including the tracking ID number. If no confirmation is received, check the SPAM folder of your email account, and verify that we have the correct email address.

All of the peptides and research materials we provide are sourced from certified laboratories. They always follow strict manufacturing standards. Each batch is independently tested and authenticated. There is also a printable CoA (Certificate of Analysis) that is available. It’s also the responsibility of the user to handle all research peptides safely.

Scientists should always refer to the product information sheet. These have the storage instructions that are specific to the particular peptide. Generally speaking, research peptides should be stored in a cool, dry place until they are reconstituted. After reconstitution, they usually need to be refrigerated and used within a specific timeframe.

There are several steps that we take to make sure that products are both authentic and pure, starting with working only with licensed and trustworthy manufacturers. We expect a CoA with each product requiring it that confirms its weight, purity, identity, and origins. We also take steps in-house, such as random sampling to ensure purity’s been maintained. Other processes we have in place are cold storage and transport monitoring when applicable, and keeping traceability through the supply chain continuously.

There are several reasons why we don’t offer blended research peptides, all being in the interest of fostering reproducible and successful scientific outcomes. A blended peptide is produced in a fixed ratio, which doesn’t suit the majority of research needs. Peptide amounts can’t be accurately verified in a blend, and separate peptides allow for more precise control and reproducibility.

We are a supplier of research materials only and should not be considered a source of advisory or clinical guidance. Our team cannot provide assistance on research applications, dosages, reconstitution, or administration. It is the responsibility of the qualified researcher to understand and apply the appropriate use of any materials purchased.

Without fail, we take every measure to keep your personal details belonging to you. Individual data is never traded, rented, or sold to any 3rd party company for any reason. That includes a researcher’s name, physical address, email address, payment information, or any other piece of personal information that we obtain.

The only information we collect is what we need to provide our services and process any orders. This usually a full name, delivery address, email address, and phone number. Without these details, we would be unable to fill orders, send any tracking information, or manage inquiries efficiently. And in compliance with UK data protection laws (GDPR), we only collect what we need to have for operational and legal reasons. This includes verifying age, processing payments, and providing secure and safe delivery.

We have encrypted payment processing systems that span across the whole purchase process. Additionally, we have no means to directly store or access anyone’s full credit card details on our platform. Also, transactions can only be handled by trained professional payment processors, such as banking personnel.

Like most websites that are running, we also use cookies to improve a visitor’s browsing experience. Cookies help us to remember cart history or any previous transactions that were made. They also help us analyse how visitors move through our site. Overall, it enables us to make further improvements to our digital platform.

If anyone has questions about their data, or if they have a request to delete their information, they need to contact our customer support team. These details can be found on our homepage. We will respond to any valid requests within 30 days.

We ship everything directly from the United Kingdom. Currently, we only ship to addresses within the mainland UK. Check for future updates on international shipments, shipments to Northern Ireland, the Isle of Man, and the Channel Islands.

Our goal is to have each order that is in-stock dispatched within 24 hours of confirming the order. Once dispatched by the carrier, delivery can take 1 to 4 business days. Once it’s on the way, an automated email with a tracking ID number and a web link to the carrier service is sent by us.

Everything that we offer is wrapped in unbranded outer packaging. It does not reveal anything inside of the parcel. Our products can be packed using temperature-sensitive materials, and cold temperature transport can also be arranged.

If anyone gets damaged packages, contact us within 48 hours of receiving the parcel. Take photographs of the damage, and the outer wrapper with shipping details and tracking number visible. Once we collect the information we need, we begin working with the carrier to resolve the problem, and arrange for either a replacement or refund.

We use free standard shipping for all orders over a specific value. For orders below that value, a small shipping fee will be applied during the checkout process. You’ll know all costs and fees by the end of checkout when payment is ready to be made. Also, all of our shipping charges are available on our website.

It’s 100% legal to purchase research peptides for legitimate scientific research purposes in the UK, and we always operate in full compliance with all applicable UK laws and regulations as a supplier of research materials. It is always the buyer’s responsibility to use said materials legally to ensure compliant research.

They shouldn’t be considered medications, therapeutics, cosmetics, training or dietary supplements, and are always clearly labelled as not for human or animal consumption.

Any qualified researcher, scientist, qualified laboratory technician, and other licensed professionals and research institutions can purchase our research materials. A researcher placing an order through our website is affirming they are of adult age and purchasing any research peptide in controlled settings for lawful research.

CoA stands for Certificate of Analysis. It’s a very important document that authenticates several details about research peptides. The certificates get issued by independent laboratories and lists the tests that have been performed on a specific batch of the agent. It legitimises the peptide’s identity, purity, sterility, and quantity, and that it meets required specifications in compliance with British Pharmacopoeia standards.

The Medicines and Healthcare Products Regulatory Agency (MHRA) is the authority responsible for the safe regulation of research peptides in the UK. They are the body that determined that research peptides are RUO, making it illegal to sell them for consumption by people. While legitimate non-human research sales are within the law, suppliers must work within strict guidelines to reiterate use for research only.