Terms and Conditions of Use

1. Terms of Website Use

The Terms of Use
Net Pharmacy owns and operates this website. The following terms and conditions govern your use of the website and by accessing the website, you acknowledge that you have read, understood and agree to be bound by all terms and conditions in full. The right to amend these terms and conditions are reserved by the discretion of Net Pharmacy. Revisions may occur at any time without notice to you and will be effective immediately. Prior to using this website, you should frequently check the Terms and Conditions to stay informed of any changes.
Website Content

This website is aimed to provide information to Australian users. Net Pharmacy complies with the laws and regulations of the State of Victoria and the Commonwealth of Australia. If you access this website outside of Australia, you agree to be responsible for compliance with applicable local laws. Net Pharmacy reserves the right to limit or refuse the supply of products for any reason, including but not limited to geographic region or jurisdiction.

The content of this website should not be interpreted as promoting any product that is not authorised under the laws and regulations of the State of Victoria and the Commonwealth of Australia. If recommendations or advice is given, these should be understood to be nonbinding.
Restrictions on Use

By using this website, you agree that you will:
● Use this website in accordance with these terms and conditions and will not use this website for any unlawful purpose;
● Only use this website for your personal and non-commercial use; and
● Not violate or attempt to violate the security of the website, nor violate any right of Net Pharmacy.
In addition to these terms and conditions, specific conditions may apply to some of the products which Net Pharmacy supplies. These however will be brought to your attention by Net Pharmacy.
Net Pharmacy owns this website and, unless otherwise indicated, owns or is licensed to use all content or other material appearing on the website. The material on this website is protected by copyright and other than viewing and downloading content from the website for personal and non-commercial use, you do not have the right to duplicate, distribute, alter or use alternatively, these intellectual property rights without Net Pharmacy’s written permission.

Net Pharmacy provides this website and its contents on an “as is” and on an “is available” basis.
Net Pharmacy makes no representations or warranties as to:
● the accuracy, completeness, currency or reliability of its content
● the continued availability of products
● the results that can be gained from the use of Net Pharmacy’s products; and
● the safety of the website or the server from malicious bugs or computer viruses.
Net Pharmacy will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.

For use of this website that relates to the purchase of any Net Pharmacy product, you agree that:
Net pharmacy’s liability got breach of any non-excludable condition will be limited at its option to supply the product again or payment of the cost of supplying the product again;
Otherwise, its liability to you for any loss or damage at law shall not exceed the total amount Net Pharmacy actually received from you for the product which gave rise to the loss or damage; and
Net Pharmacy will not be liable in any event for any consequential, indirect, incidental, special, punitive or exemplary damages, or any loss of profits or loss or corruption of data, damage to a computer system, loss of anticipated savings, loss of goodwill or economic loss, even if Net Pharmacy has been advised of the possibility of such loss or damage.

1. Terms of Product Purchase
The Agreement
In addition to the Terms of Website Use, these terms and conditions Terms of Product Purchase set out the additional terms and conditions under which you may purchase from Net Pharmacy’s products appearing on this website. By completing the customer registration process and purchasing products from this website, an agreement exists between you and Net Pharmacy once Net Pharmacy accepts an order. Each accepted order is a separate agreement.
Customer Registration Application
You must complete the customer registration application process before placing any orders. You warrant that all information and data provided by you is accurate, complete and up to date. You will promptly notify Net Pharmacy if there is any change to this information or data. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.
Variation of Products and Price
All prices on this website are shown in Australian dollars and are inclusive of GST (where applicable). Net Pharmacy may alter the prices on this website at any time. All prices are subject to change until you have paid for the products in full. The availability or description of products shown on this website may vary. Net Pharmacy will ensure to its best ability that correct details, descriptions, pictures and prices which appear on this website at the time the information was entered. To the extent permitted by law, however, Net Pharmacy does not guarantee that such content displayed on this website is accurate, reliable, complete, current or error-free.

You place an order with Net Pharmacy by selecting products and pressing the “pay now” button on the checkout page. Net Pharmacy reserves the right to accept or reject an order for any reason including without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by Net Pharmacy at the time of successful transmission of the order, and you will thereafter be unable to cancel the order.
Unless Net Pharmacy has notified you that it does not accept your order, the acceptance of your order and the completion of the contract between you and Net Pharmacy will take place when Net Pharmacy dispatches the goods ordered by you. Net pharmacy reserves the right to decline your order for any reason, not limited to:
● If a product is out of stock
● Inability to confirm authorisation of payment
● Suspected fraudulent or violation of these terms and conditions; or
● If a product or pricing error is identified
If unable to fulfil you order, following receipt, Net Pharmacy will contact you via email or phone to notify you of this.

You must pay for products purchased on this website at the time of placing an order. By purchasing products from Net Pharmacy via this website, you confirm that the card used is owned by you. Cardholders are subject to validation and authorisation checks by the issuer of your payment card. If the card issue refuses or, for any reason, does not authorise payment, Net Pharmacy will not be held liable to any delay or failure in delivery.

Order Cancellation
Net Pharmacy reserves the right to cancel or reduce the quantity of your order with or without any prior notice to you, if in its sole discretion, Net Pharmacy has reasonable belief that completing you order may result in violation of these Terms and Conditions.
On occasion, Net Pharmacy highlights that orders, or part of an order may be cancelled for various reason but not limited to: the product(s) is unavailable; there is difficulty in processing payment or validating payment; delivery to the order address was not possible; duplication in orders; or the order was cancelled due to request.
Should your order be cancelled, the appropriate amount will be refunded back in the same account used to place your order. Please allow 3-10 business days for your refund to process.

Delivery policy
To purchase products, your delivery address must be within a suburb or loaction where Net Pharmacy provides delivery. Orders will not be processed for delivery to an address in a suburb not in Net Pharmacy’s delivery area. Risk in the goods passes to you upon dispatch of the goods to your nominated delivery address, and the title passes upon payment of the products in full.
Net Pharmacy will deliver products in agreement with the delivery option selected during the ordering process. Delivery times quoted are estimated and are to be interpreted as indicative only. Orders may be filled and delivered in Net Pharmacy does not accept any liability whatsoever for delay in delivery caused by any third party.
Please double check shipping address and notify us promptly of any dates where delivery is not possible, as Net Pharmacy will not be held liable or issue a refund if incorrect shipping details are provided at the time of ordering, or for prompt failure to inform Net Pharmacy of times for which you are unable to accept deliveries.
Acceptance of Goods
You must inspect the goods upon delivery. Unless you notify us of any fault or return the goods in accordance with the Returns Policy, you will be deemed to have accepted the goods. If you have not received your order in its entirety as in your order confirmation, please contact Peptides Online customer service on 03 9079 1919 or via email at info@peptidesonline.com.au

1. Returns Policy
Faulty or Damaged Goods
If an item is defective or damaged, you must notify us within 14 days of us dispatching the order, or you will be deemed to have accepted the goods. In this unlikely event, that you receive an item damaged in transit, please email Peptides Online customer service at info@peptidesonline.com.au, providing a full detailed description of the issue/fault, your full name, contact number and order number. Once all this information has been received we will determine how to resolve the issue with minimal inconvenience.
Change of Mind
For health and safety reasons, we do not accept change of mind returns on products sold. If you have concerns with receiving an incorrect order, damaged item or your order does not arrive, please contact us on 03 9017 1919 or email at info@peptidesonline.com.au so we can resolve the problem.

1. Privacy Policy
Net Pharmacy is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and telephone number.
This Personal Information is obtained in many ways including by telephone and facsimile, by email, via our website www.peptidesonline.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Net Pharmacy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: info@peptidesonline.com.au or 03 9079 1919